Cloud Systems Administrator / MS365 Administrator

Job Description

Job Title: Cloud Systems Administrator / MS365 Administrator 

Reporting To: Director, Information Technology

Duty Station: Head Office  

Purpose of the Job:  

As a Cloud Systems Administrator / MS365 Administrator, involve working closely with the IT department to design and maintain cloud, Windows, Unix, and other infrastructures. They offer technical support for Windows, and cloud-based systems, and troubleshoot operational issues. They also assist in managing cloud services and Windows server environments. This role involves resolving user issues, managing network and system configurations, and ensuring security and compliance. Additionally, you will monitor IT infrastructure services, manage core network services, and troubleshoot network connectivity. You will also deploy, manage, and monitor Azure cloud services, and maintain security and compliance. Furthermore, you are expected to create user-friendly manuals, assist with online session setups, and provide technical support to users. Besides this, you will set up equipment for employee use, perform minor repairs, and manage user accounts and permissions.

Main Duties and Responsibilities:

• Resolve user issues based on help desk priorities.
• Answer user inquiries about software and hardware operations.
• Resolve user issues related to software, hardware, and network connectivity.
• Diagnoses and resolves network problems.
• Collaborate with IT team to develop and implement cloud strategies.
• Assist departments with online session setups and provide technical support.
• Provide on-call support after hours on a rotational basis.
• Create user-friendly manuals with pictures for simple configurations.
• Maintain digital records and platforms.
• Assist in creating and maintaining simple user processes as directed.
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
• Perform minor repairs to hardware, software, or peripherals following design specifications.
• Inspect equipment and prepare for delivery to users.
• Install and configure desktop and laptop computers for office use.
• Monitor IT infrastructure services daily.
• Manage core network services.
• Troubleshoot network connectivity using command line tools.
• Manage configurations of Microsoft 365, SharePoint, Windows, email, SMTP Server, and internet protocols.
• Ensure the smooth operation of Microsoft 365 services.
• Administer Windows Active Directory, network, and print services.
• Manage user roles and create users with appropriate rights.
• Monitor cloud system for any irregularities or potential security breaches.
• Manage SharePoint sites, content, and user access.
• Deploy and debug cloud initiatives as needed in line with the cloud strategy.
• Oversee hardware and software in the cloud.
• Ensure robust infrastructure and secure connectivity.
• Deploy, manage, and monitor Azure cloud services.
• Maintain security and compliance.
• Regularly check for new firmware updates to keep the firewall secure and up to date

• Experience: 4 years in cloud systems administration, with hands-on Microsoft 365 and Azure AD, AWS, GCP experience.
• Proven work experience as a Cloud System Administrator or similar role.
• Experience with cloud services such as AWS, Google Cloud, or Azure.
• Proficient understanding of cloud computing technologies, business trends, and performance standards.
• Strong knowledge of Linux/Unix systems.
• Understanding of network, storage, server, and application technologies.

Computer literate. 

Knowledge of Amharic is required.

Knowledge of other local languages is advantageous.