Purpose of the Job 

The Program Assistant provides direct operational and program support to the Chief Commissioner, ensuring the smooth day-to-day functioning of the office. The PA coordinates schedules, correspondence, meetings, travel, and reminders, working closely with the Chief of Staff, Executive Assistant, Chief Protocol Officer, and other staff to enable the Chief Commissioner to focus on leadership and strategic priorities.

Key Responsibilities 

• Manage the Chief Commissioner’s daily schedule, including reminders, updates, and follow-ups.
• Respond to emails, letters, and messages addressed directly to the Chief Commissioner, ensuring timely action.
• Arrange and coordinate meetings, including scheduling, sending requests, and preparing necessary materials.
• Liaise with the Executive Assistant and Chief of Staff to ensure meetings, tasks, and priorities are coordinated.
• Coordinate with the Chief Protocol Officer on visits, official events, and ceremonial engagements as required.
• Ensure the Chief Commissioner’s office is organized, tidy, and ready for work.
• Assist with domestic and international travel arrangements, including transport, accommodation, and itineraries.
• Track and follow up on requests, instructions, and action items arising from meetings, correspondence, or daily tasks.
• Maintain close communication with office staff to ensure smooth workflow and task completion.
• Handle sensitive information with discretion and maintain professionalism at all times.
• Perform other operational or support tasks assigned by the Chief of Staff/Chief commissioner to ensure smooth day-to-day functioning of the Chief Commissioner’s office.

Qualification and Experience 

Purpose of the Job

The Chief Protocol Officer provides expert advice and coordination on matters of protocol, diplomacy, and high-level engagements for the Chief Commissioner. The role ensures that all interactions with ambassadors, foreign dignitaries, government officials, and other senior stakeholders comply with NHRI and international diplomatic standards. The CPO supports the Chief Commissioner in maintaining a professional, credible, and influential presence in all official engagements.

Key Responsibilities

• Serve as the primary protocol advisor to the Chief Commissioner on diplomatic, ceremonial, and official engagements.
• Plan, organize, and oversee official visits, receptions, meetings, and high-level delegations with ambassadors, senior officials, and international stakeholders.
• Coordinate logistics, seating, schedules, and ceremonial arrangements for official events.
• Ensure all events adhere to recognized protocol, etiquette, and ceremonial standards.
• Handle guest relations, VIP receptions, and diplomatic interactions with tact, discretion, and confidentiality.
• Prepare briefing notes, speeches, invitations, and correspondence specific to protocol and ceremonial matters.
• Maintain records of protocol engagements and provide periodic reports to

enhance EHRC’s diplomatic credibility.

• Strengthen diplomatic relations and support the Chief Commissioner in representing EHRC with dignity and credibility
• Execute other tasks assigned by the Chief Commissioner or the Chief of Staff.

Qualification and Experience

Purpose of the Job:

Undertake review, analyses and provide feedback on the documentations to be generated from the various functions of the Commission. Contribute to the development of standard tools, templates and working policies and guidelines to standardize the documentation of outputs of the Commission. Support implementation of organization-wide policies, guidelines and initiatives

Main Duties and Responsibilities:

• Research on legal and human rights trends, drafting policies and working procedures accordingly.
• Maintain close partnership with the functions/directorates of the Commission and support to ensure quality of documentation and public outputs of the Commission.
• Review, analyze and provide feedback to improve the quality of investigation and monitoring reports, training manuals and other communication outputs. 
• Prepare standard tools, templates, and working policies and guidelines appropriate for the different functions within the Commission.
• Guiding consistent application of working policies, guidelines, tools, and templates developed to guide working practices within the Commission.
• Support and assist in the creation of the Commission’s outputs. 
• Perform other tasks as assigned.

Qualifications and Experience:

• MA in Human Rights Law, LLM, International Law. 
• 6 years of writing, editing or producing human rights related outputs.
• Computer literate. 
• Strong knowledge of Amharic and English is required.
• Knowledge of other local languages is advantageous.
• Only short-listed candidates will be contacted for written exam and interview.
• Women candidates and candidates with disabilities are highly encouraged to apply.

Purpose of the Job:

To coordinate engagement with partners leveraging skills, expertise, assets of existing CSOs by creating conducive environment of trust and collaboration, closely follow the implementation of joint projects assuring that EHRC lives up to the principles of partnership.

Main Duties and Responsibilities:

• Developing partnership identification and selection guideline and present it to the Director for approval and assure implementation when approved; 
• Provide technical support and advice to relevant staff to ensure the Commission maintains good working communication with existing and new partners and work towards expanding and solidifying the relationship; 
• Collaborate with thematic functions in identifying and selecting partners including identifying the qualities to be leveraged as per the guiding principles; 
• Coordinate activities under the Partnership by evaluating partnership commitments and maintain an up-to-date record; 
• Prepare status reports and communication packages and give periodic briefings / status updates to partners and other stakeholders as appropriate;
• Network with local, regional, and national agencies; educational institutions; nonprofit organizations; and private sector for future program development; 
• Develop and maintain a central database to track all partnership activities and ensure that partnership documentations are always up to date and audit-ready;
• Evaluate partnership agreement performance against responsibility with results-oriented approach, transparency, and impact on target community; 
• Oversees the management, coordination, and key risk control elements of partnership portfolio, to ensure a high level of risk management and compliance in strong, high quality partnerships that deliver timely and effective assistance;
• Evaluate requests for change or revision in partnership agreements against potential outcomes and give professional recommendation; 
• Ensure effective and clear roles and responsibilities are understood and interdepartmental collaboration is maintained within the partnership agreement; 
• Perform other tasks as assigned.

Generic Duties of the Position: 

• Support the Director in the preparation of function work plans and reports. 
• Support the development of policies and procedures for the Function and in their implementation and continuous review.
• Represent the Commission in external relationships related with the Function based on the supervisor approval.
• Take part in the group decision making process by forming part of different groups/committees.

Qualifications and Experience:

• LLM/LLB Degree in Law, Human Rights Law, International Law, Political Science, International Relations, or related fields. 
• 8 years of relevant experience for LLB/BA
• 6 years of relevant experience for LLM/MA
• Computer literate. 
• Knowledge of Amharic and English is required.
• Knowledge of other local languages is advantageous.
• Only short-listed candidates will be contacted for written exam and interview.
• Women candidates and candidates with disabilities are highly encouraged to apply.

Purpose of the Job:

To conduct the day-to-day monitoring activities related to Human Rights in the different sectors and at different levels, for the promotion and protection of women’s rights. 

Main Duties and Responsibilities:

• Conduct monitoring on selected institutions to assess whether their policies and procedures are in compliance with international and regional human rights standards and produce reports with concrete remedial recommendations; 
• Conduct fact-finding missions and investigation into human rights abuses, including systemic human rights violation on women, including through close cooperation with relevant stakeholders, human rights actors and the community with the aim at promoting and protecting their human rights or seeking remedial actions by relevant authorities to prevent similar violations from occurring in the future;
• Contribute to and/or draft various human rights reports, communications, briefing notes, statement or other products;
• Conduct quality control and, follow up on the implementation of recommendations, general comments and concluding observations forwarded by relevant international and regional human rights bodies, by EHRC; and deliver statistics and trend reports as required;
• Collaborate with team members and establish and maintain contacts with technical staff of government and non-governmental institutions, civil society organizations, UN agencies, private sector, development partners and other partners focusing on monitoring of women rights; 
• Collaborate with international and regional human rights system in general and more specifically in relation to children and children to follow up on recommendations and regular reporting on the human rights situation of women to relevant international and regional human rights treaty bodies; 
• Assist in conducting capacity-building activities on relevant human rights and in developing and implementing training programmes;
• Ensure mainstreaming of gender and women’s rights as well as GBV as relevant in other EHRC’s activities and programming;
• Participate in investigation of cases of human rights violations involving women as needed;
• Collaborate and participate in discussion forums set in institutions and organizations, including other NHRIs for joint programming, sharing of experience and promising practices, regarding the application of rights of women in their policies and organizational operations; 
• Provide technical support and inputs to requesting groups/victims on women’s human rights; 
• Keep the Coordinator informed with regular detailed and accurate reports on progress and hurdles of monitoring works conducted by the Team; 
• Perform additional tasks as assigned.

Qualifications and Experience:

• LLM/MA/LLB in Law, Human Rights Law, International Law, Gender Studies, or related fields.
• 4 years of relevant experience for LLB and 2 years of relevant experience for LLM/MA.
• Computer literate
• Knowledge of Amharic is required. Knowledge of other local languages is advantageous.
• Only short-listed candidates will be contacted for written exam and interview.
• Women candidates and candidates with disabilities are highly encouraged to apply.

Purpose of the Job:

Conduct the day-to-day monitoring activities related to Human Rights in the different sectors and at different levels, for the promotion and protection of economic and social rights. In addition the role will be responsible to assist in the development and implementation of advocacy and campaign strategies.   

 Main duties and Responsibilities

• Support the undertaking of researches, studies and analyses to identify violations of human rights and legislative gaps with concrete recommendations in relation to economic and soical  rights; 
• Conduct regular monitoring on selected institutions to assess whether their policies, procedures and practices are in compliance with international and regional human rights standards relevant to economic and social rights and produce reports with concrete remedial recommendations; 
• Conduct awareness raising and campaigns on economic and social rights to ensure adherence to national and international protection standards and guidelines;
• Support in advocating for economic and social rights through dialogues, forums, conferences and other channels and mediums.
• Support in the development of human rights education on economic and social rights.
• Support in the investigation of complaints on the violation of economic and social rights.
• Collaborate with team members and contribute to and/or draft various human rights reports, communications, briefing notes, statement or other products in relation to economic and soical  rights;
• Contribute to the development of annual plans for the thematic function in line with EHRC’s Strategic Plan and program priorities.
• Establish and maintain collaboration/partnership with relevant stakeholders, including government institutions, civil society organizations, media, UN agencies, private sector, development partners and other partners working on economic and social  rights;     
• Support in monitoring and evaluation of projects on economic and social rights against set objectives and indicators. 
• Keep the Director informed with regular detailed and accurate reports on progress and hurdles of monitoring work.   
• Perform additional assignments and delegations given by the Director.   

Qualification and Experience: 

Purpose of the Job 

Responsible for implementing strategies that enhance EHRC’s image, influence, and engagement with the general public and key audiences. Manage the media and communication groups, build and maintain a strong organizational reputation, increase the visibility of the Commission.

Key Responsibilities 

• Promotes, enhances, and protects the organization’s brand reputation, and the visibility of the Commission.
• Engages various audiences—including thought leaders, policymakers, stakeholders, and donors by channeling EHRC’s programs, and priorities.
• Generate a communication strategy that will allow EHRC’s leadership to cultivate and enhance meaningful relationships with targeted, high-level external audiences, including the media, key influencers, and online audiences.
• Develop narrative strategies for EHRC priority areas, including messaging, talking points, story development and more.
• Thoughtfully and proactively identify emerging issues and challenges faced by the organization. 
• Work with leadership team and staff to recognize internal and external communications opportunities and solutions and define and execute appropriate strategies to support them.
• Develop strategy for comprehensive use of media, rebranding and visibility of the Commission. 
• Oversee implementation of all EHRC’s communication strategies including websites and digital platforms; print communications including the annual report; media relations; government relations; events; and arts/entertainment engagement.
• Exercise judgment to prioritize digital and media opportunities, and prepare talking points, speeches, presentations and other supporting material as needed.
• Implement new digital strategies to build online support through adoption of digital tools, platforms and data analytics.
• Actively engage, cultivate and manage press relationships to ensure coverage surrounding EHRC’s programs, special events, public announcements, and other projects.
• Ensures comprehensive use of media and visibility of the Commission.
• Disseminates key messages across the Commission. 
• Manages content delivered through internal communication channels.
• Coordinate the development of editorial policy.
• Training staff on how to use media.
• Coordinate daily media monitoring and sharing.
• Capturing media moments (advocacy moments).

Generic Duties of the Position: 

• Support in the preparation of function work plan and monitor their implementation. Support in preparation of function reports to relevant organs.
• Support in identification of human resources requirements of the Function and develop plan for meeting the requirements. Support the development of subordinates through periodic performance evaluations, coaching, mentoring, ongoing performance dialogue and feedback. Oversee the systematic identification of skill and competency requirements for the Function. Manage disciplinary concerns of the function’s staff as per the Commission’s policy.
• Support in development of policies and procedures for the Function and lead in their implementation and continuous review.
• Represent the Commission in external relationships related with the Function based on the Director’s approval.
• Take part in the group decision making process by forming part of different groups/committees. 

Qualification and Experience 

Purpose of the Job:

To serve as a Personal Assistant of employees with disabilities in order for them to function successfully.

Main Duties and Responsibilities:

• Filing or manipulating paper documents;
• Retrieving work materials that are out of reach;
• Accompanying an employee in and around the office;
• Accompanying an employee on workshops/meetings in and outside of the office;
• Providing travel assistance (field travel) for an employee during work related travel;
• Reading handwritten mail or hardcopy material to the employee with a visual disability;
• Serve as sighted guide at events, providing assistance to a seat during meetings, attending meetings and participating in social gathering. Assist with personal care tasks, such as eating;
• Converting inaccessible texts into accessible format;
• Perform other tasks as assigned. 

Purpose of the Job:

To serve as a Personal Assistant of employees with disabilities in order for them to function successfully.

Main Duties and Responsibilities:

• Filing or manipulating paper documents;
• Retrieving work materials that are out of reach;
• Accompanying an employee in and around the office;
• Accompanying an employee on workshops/meetings in and outside of the office;
• Providing travel assistance (field travel) for an employee during work related travel;
• Reading handwritten mail or hardcopy material to the employee with a visual disability;
• Serve as sighted guide at events, providing assistance to a seat during meetings, attending meetings and participating in social gathering. Assist with personal care tasks, such as eating;
• Converting inaccessible texts into accessible format;
• Perform other tasks as assigned. 

Purpose of the Job: 

To receive human rights complaints and process through the case management system. Maintain record of cases, issue summons and copies of decisions with the direction of case managers. Maintain communication with complainants. 

Main Duties and Responsibilities: 

• Rule on admissibility and preside over proceedings, as appropriate.   
• Has principal user responsibility for a state-of-the-art online/manual interactive case management system, 
• Oversees compilation, recording, verification, and dissemination of all data related to complaint lodging and processing 
• Provides information, assistance, and referrals to people who come to lodge complaints
• Work with case managers to issue summons and decisions 
• Serves as a resource to the commission’s community regarding the complaint-receiving, directing, and handling system.
• Input reviews of systems, policies, guidelines, manuals, and tools; and recommends changes.
• Aggregate data on the compliance handling process, response time, and thematic areas 

Qualifications and Experience:

Purpose of the Job 

The Media Specialist provides strategic communication and media support to the Chief Commissioner, ensuring the timely and accurate dissemination of key messages. The role contributes to advancing human rights awareness, supporting high-level initiatives, and fostering informed public understanding through effective and responsible media engagement.

Key Responsibilities 

• Provide media and communication support exclusively to the Office of the Chief Commissioner.
• Conduct daily monitoring of print, broadcast, online, and social media coverage related to the Chief Commissioner, his official engagements, and relevant human rights issues.
• Prepare regular and ad-hoc media monitoring, analysis, and briefing reports for the Chief Commissioner and the Chief of Staff.
• Draft, review, and edit media and communication products related solely to the Chief Commissioner’s meetings, initiatives, statements, and public engagements.
• Prepare press releases, media briefs, key messages, talking points, and background materials related to the Chief Commissioner’s activities.
• Prepare proposed media messages and communication products for the Office of the Chief Commissioner and submit them to the Media and Communication Department for institutional dissemination, in accordance with EHRC policies and approval procedures.
• Disseminate approved information only through the Chief Commissioner’s official social media platforms and coordinate closely with the Media and Communication Department for all publications, announcements, and messaging issued through EHRC’s official platforms.
• manage content published on the Chief Commissioner’s official social media accounts, ensuring accuracy, professionalism, and consistency with EHRC’s mandate.
• Review and analyze the chief commissioner’s official social media accounts feedback or comments, and prepare a review report. 
• Serve as the focal point for media requests addressed to the Chief Commissioner and coordinate interviews, press engagements, and statements in collaboration with the EHRC Spokesperson.
• Provide strategic communication advice and technical support to the Chief Commissioner and the Chief of Staff, particularly on sensitive or high-profile issues.
• Ensure confidentiality, institutional coherence, and adherence to EHRC policies in all media-related activities.

Qualification and Experience 

Purpose of the Job:

To support the Talent Acquisition and HR Service operation on day to day operation including recruitment, on boarding, learning, and development activities of EHRC. 

Main Duties and Responsibilities:

• Responsible to maintain employee personnel file and other relevant documentation for Head Office. 
• Record new employee’s data on HRIS and IFMIS.
• Responsible to facilitate procurement needs of the function and requesting items from store. 
• Support in explaining EHRC’s personnel policies, benefits, and procedures to HO based employees and job applicants. 
• Support in review of employment applications and evaluating qualifications or eligibility of applicants.
• Support in preparation and advertising vacancies using appropriate channel including internal posting.
• Inform job applicants about the recruitment process, their acceptance or rejection of employment and expected certification during the recruitment.   
• Assist in writing and distributing appointment letters, employment contracts and other HR related letters. 
• Support in scheduling interviews, arranging interview venues and coordinating exams.
• Support in following up background and reference checks.
• Provide technical support to staff in head office and city offices in using the HRIS
• Record training and development related data on HRIS
• Update the data on HRIS Periodically and ensure data quality
• Support in gathering and analysing employee’s data related to performance and talent development.
• Assist in Organizing induction and training programs
• Prepare identification cards to employees.
• Perform additional tasks as requested by supervisor 

Qualification and Experience: 

Purpose of the Job:

Manage individual human rights complaints, plan, and implement monitoring of places of detention and emergencies, finalize reports and issue recommendations. Develop and implement advocacy and follow up strategy. 

Main Duties and Responsibilities:

• Manage investigation of human rights complaints assigned to him/her;
• Contribute to decisions in consultation with coordinators and Senior Human Rights Officers;
• Conduct monitoring of places of detention and draft reports; 
• Conduct human rights monitoring during emergencies; 
• Issue recommendations: develop and implement advocacy and follow up strategy; 
• Proposes areas for systemic investigation and refer them to thematic functions in consultation with the Senior Human Right Officer/Coordinator; 
• Manage partnerships and relationships with stakeholders;
• Conducts research on human rights issues as appropriate; 
• Provide input on revisions of systems, policies, guidelines, manuals, and tools; 
• Performs other related duties as assigned by supervisor.

Qualifications and Experience:

• LLM/LLB Degree in Law, Human Rights Law, International Law.
• 4 years of relevant experience for LLB and 2 years of relevant experience for LLM.
• Computer literate.
• Knowledge of Amharic required. Knowledge of other local languages is advantageous
• Only short-listed candidates will be contacted for written exam and interview.
• Women candidates and candidates with disabilities are highly encouraged to apply.

Purpose of the Job:

Conduct the day-to-day monitoring activities related to Human Rights in the different sectors and at different levels, for the promotion and protection of economic and social rights. In addition the role will be responsible to assist in the development and implementation of advocacy and campaign strategies.   

 Main duties and Responsibilities

• Support the undertaking of researches, studies and analyses to identify violations of human rights and legislative gaps with concrete recommendations in relation to economic and soical  rights;  
• Conduct regular monitoring on selected institutions to assess whether their policies, procedures and practices are in compliance with international and regional human rights standards relevant to economic and social rights and produce reports with concrete remedial recommendations; 
• Conduct awareness raising and campaigns on economic and social rights to ensure adherence to national and international protection standards and guidelines;
• Support in advocating for economic and social rights through dialogues, forums, conferences and other channels and mediums.
• Support in the development of human rights education on economic and social rights.
• Support in the investigation of complaints on the violation of economic and social rights.
• Collaborate with team members and contribute to and/or draft various human rights reports, communications, briefing notes, statement or other products in relation to economic and soical  rights;
• Contribute to the development of annual plans for the thematic function in line with EHRC’s Strategic Plan and program priorities.
• Establish and maintain collaboration/partnership with relevant stakeholders, including government institutions, civil society organizations, media, UN agencies, private sector, development partners and other partners working on economic and social  rights;     
• Support in monitoring and evaluation of projects on economic and social rights against set objectives and indicators. 
• Keep the Director informed with regular detailed and accurate reports on progress and hurdles of monitoring work.   
• Perform additional assignments and delegations given by the Director.   

Qualification and Experience: 

Purpose of the Job:

Under the general direction of The Commissioner, The Executive Assistant is responsible for a variety of complex, confidential, and independent secretarial and administrative support to The Commissioner. To accomplish the objectives of the position, the Executive Assistant performs the following functions:

Main Duties and Responsibilities:

• Management of the Commissioner’s schedule (e.g., meetings, travel, etc.);
• Responsible for administrative and secretarial duties to assist the Commissioner. Acts as contact point for the Commissioner;
• Organizes and directs the day-to-day tasks and functions and oversees the smooth and efficient operation of the Commissioner Office;
• Responsible for maintaining and updating all files located in the Commissioner Office;
• Manage all communications including e-mails and highlights pertinent information. Routes items to other individuals when appropriate and records information on the Commissioner calendar;
• Draft and edit correspondence, communications, presentations, and other documents on behalf of the Commissioner;
• Support in the distribution of meeting agenda’s; 
• Support in preparation and distribution of meeting minutes chaired by the Commissioner;
• Produce and distribute correspondence memos, letters, faxes to respective offices and makes appropriate copies;
• Coordinate and direct incoming telephone calls, receive and greet visitors and direct inquiries and request for the Commissioner; respond to sensitive complaints and requests for information from the general public and staff and refer inquiries as appropriate;
• Follow up schedule appointments and maintain accurate appointment calendar for the Commissioner. Receive, sort, and distribute all incoming and outgoing correspondence;
• Coordinate registration and travel arrangements for the Commissioner, as instructed. Organize receipts and process all travel authorizations and other related travel reports;
• Responsible for the completion of purchase requisitions for materials, supplies, equipment, repairs, and other pertinent transmittals for the Commissioner;
• Performs other related duties as assigned by supervisor.

Qualifications and Experience:

• BA Degree in Management, Public Administration, or related fields.
• 4 years of executive level secretarial service/office management experience required.
• Computer literate 
• Knowledge of Amharic and English is required
• Knowledge of other local languages is advantageous

Purpose of the Job: 

The Senior Project Accountant (SPA) is responsible for detailed review, posting, summarizing and reporting of all financial transactions of the EU project. The SPA prepares journal entries, review all TOR & requests, monitor budgets, check fixed assets register & reconcile with books, and submits period reports. The SPA also prepares invoices to bill the donor for project related expenses. 

Main Duties and Responsibilities: 

• Reviews all assigned reports submitted from branch offices and funded by donors, considering accuracy of information, supporting documentation and compliance of expenses with the budget and donor regulations. 
• Follows up with field office staff on errors or unallowable expenses. 
• Prepares journal entries for expenses into commission’s General Ledger for review by the Finance and budget coordinator and approval by Finance & Admin Director. 
• Research and documents donor disputes in a timely manner and provides recommendations for action or adjustments to the coordinator
• Reconcile the monthly bank statement
• Reconcile the budget consumption monthly and share the status update with the project coordinator and project team
• Reconcile the expenditure, fund balance and cash at bank
• Make sure that all expenditures are recorded as per the budget classification of the project
• Reconcile quarterly all fixed assets register with the financial report 
• Record VAT payments separately and request for refund from the MoF as deemed necessary 
• Notifies the Controller of significant problems such as significant variance with the approved budget, cost share issues, or unallowable costs. 
• Prepares billings to donors based on financial reports submitted from city offices in a timely manner and in accordance with contractual agreements. 
• Follows up with donors on questions or problems regarding invoices; and Provides guidance to the project accountant as needed. 
• Assists with project related inquires for the annual audit and works with the Finance & Budget Coordinator and Finance & Admin Director  to prepare schedules and respond to questions. 

Qualifications and Experience: 

• BA Degree in Accounting and Finance 
• 6 years of relevant experience 
• Experience and knowledge of IFMIS, IFRIS is required 
• Experience working with various donors is a plus 
• Experience working with EU projects is Advantageous
• Computer literate 
• Knowledge of Amharic is required. Knowledge of other local languages is advantageous. 

Purpose of the Job: 

As a Network and Cloud Security Engineer you will be responsible for designing, implementing, and maintaining secure network and cloud infrastructures to protect an organization's data and systems from threats. This role involves conducting security assessments, managing firewalls and intrusion detection systems, configuring secure cloud environments, and ensuring compliance with security standards and regulations. Additionally, you will also monitor network traffic for suspicious activity, respond to security incidents, and collaborate with other IT teams to develop and enforce security policies. Furthermore, you are expected to stay updated on emerging threats and technologies to continuously enhance security measures. Besides this, you will provide technical assistance and answer questions or resolve software and hardware problems for staff in person, via telephone, electronically, or via remote assistance on all IT related issues.

Main Duties and Responsibilities: 

• Answer user inquiries about software and hardware operations. 
• Resolve user issues related to software, hardware, and network connectivity. 
• Provide general IT support and online session support. 
• Assist departments with online session setups and provide technical support. 
• Provide on-call support after hours on a rotational basis. 
• Create user-friendly manuals with pictures for simple configurations. 
• Assist in creating and maintaining simple user processes as directed. 
• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software. 
• Perform minor repairs to hardware, software, or peripherals following design specifications. 
• Inspect equipment and prepare for delivery to users. 
• Install and configure desktop and laptop computers for office use. 
• Monitor IT infrastructure services (CMS, HRIS, AD, DC, VoIP) daily. 
• Manage core network services. 
• Manage configurations of Microsoft 365, SharePoint, Windows, email, SMTP Server, and internet protocols. 
• Manage user roles and create users with appropriate rights. 
• Manage SharePoint sites, content, and user access. 
• Monitor and address security breaches. 
• Oversee hardware and software in the cloud. 
• Ensure robust infrastructure and secure connectivity. 
• Design and implement secure network architectures, including LANs, WANs, and VPNs.
• Evaluate and select appropriate hardware and software for network solutions.
• Configure and manage routers, switches, firewalls, IDS/IPS, and other network devices.
• Set up and maintain network protocols (e.g., TCP/IP, BGP, OSPF).
• Monitor network performance and traffic using various tools.
• Identify and resolve network issues to optimize performance and reliability.
• Implement and manage network security measures to protect data and resources.
• Conduct regular security assessments and vulnerability scans.
• Develop and execute incident response plans for security incidents.
• Investigate and analyze security breaches and recommend corrective actions.
• Design and implement secure cloud architectures that meet organizational security requirements.
• Ensure compliance with relevant regulations and industry standards 
• Maintain detailed documentation of network configurations, security policies, and incident reports.
• Provide training and awareness programs for staff regarding security best practices.
• Stay updated on the latest networking and cloud security technologies and trends.
• Recommend and implement improvements based on evolving security landscapes.
• Work with IT teams to ensure network integration with other systems and services.

Qualification and Experience

Qualification and Experience

Purpose of the Job:  

As a Technical Cloud Support Engineer, you will be responsible for ensuring the seamless operation and maintenance of the organization's IT infrastructure, both on-premises and in the cloud. This role involves resolving user issues, managing network and system configurations, and ensuring security and compliance. Additionally, you will monitor IT infrastructure services, manage core network services, and troubleshoot network connectivity. You will also deploy, manage, and monitor Azure cloud services, and maintain security and compliance. Furthermore, you are expected to create user-friendly manuals, assist with online session setups, and provide technical support to users. Besides this, you will set up equipment for employee use, perform minor repairs, and manage user accounts and permissions.

Main Duties and Responsibilities: 

• Diagnose and resolve technical issues related to hardware, software, networks, and cloud services.
• Respond to and manage incidents, minimizing downtime and ensuring service availability.
• Identify and analyze recurring problems, implementing solutions to prevent future occurrences.
• Provide technical assistance and support to end-users or clients, ensuring customer satisfaction.
• Deploy, configure, and maintain cloud resources, such as virtual machines, storage, and networking components.
• Monitor cloud infrastructure performance, identify potential issues, and optimize resource utilization.
• Implement and maintain security measures to protect cloud environments and data.
• Automate routine tasks and processes using scripting languages and tools.
• Create and maintain technical documentation, knowledge bases, and troubleshooting guides.
• Collaborate with other teams, such as development, operations, and security, to resolve issues and improve services.
• Stay up to date with the latest technologies and trends in cloud computing and technical support.
• Manage small to medium-sized projects related to technical and cloud initiatives.
• Provide training and guidance to end-users or other team members on technical and cloud-related topics.
• Work with third-party vendors to resolve technical issues or procure cloud services.

Qualification and Experience

Purpose of the Job

To support the office of the chief commissioner on transitional justice (TJ), particularly in on transitional justice (TJ), particularly providing technical advice and capacity building, monitoring the TJ process, supporting victims and other specific groups, advocacy and sensitization, and research to ensure that the TJ process is human rights compliant, inclusive, participatory, and victim-centered

Main Duties and Responsibilities Include:

• Support EHRC in the execution of its work and mandate on TJ;
• Support the execution of special projects which are led by OCC
• Support OCC in the coordination of field missions, meetings, consultations, and other activities; 
• Conduct legal analysis on various areas as required, prepare presentations, reports, advisory or strategy documents; 
• Support in technical support and capacity building of diverse stakeholders (state and non-state actors) on TJ;
• Assist in the review of draft legal or other documents relevant for TJ;
• Monitor the TJ process to ensure compliance with international and regional standards and best practices;
• Provide support to victims and victims associations to ensure their meaningful engagement in the TJ process;
• Work with thematic departments to ensure that the priorities and interests of specific groups are included in the TJ process including women, children, older persons, persons with disabilities, internally displaced persons, youth, etc.
• Support EHRC’s work on research, documentation, and reporting on issues relevant to TJ;
• Conduct legal and policy research on TJ issues, developing advocacy and engagement strategies to ensure that processes complies with international and regional human rights standards;
• Support EHRC’s collaboration with partners and stakeholders working on TJ, facilitating joint initiatives and information sharing;
• Support sensitization activities and consultations on TJ with affected populations, community-based organizations, and traditional and religious actors. 
• Support advocacy initiatives to ensure the implementation of UPR recommendations in the context of TJ;
• Participate in forums, technical meetings, and joint programming efforts to share experiences, best practices, and lessons learned;
• Monitor and report on the progress, challenges, and successes in ensuring that the TJ process is human rights compliant; 
• Support the OCC Director in providing guidance to junior staff; and   
• Support  OCC in its other functions and perform other duties as required and assigned by the Chief Commissioner or the Director of  OCC

Qualifications and Experience:

Purpose of the Job:

To design and facilitate trainings on transitional justice using appropriate tools, by conducting needs assessment and developing training materials based on EHRC standards within the set schedule (timeline). 

Main Duties and Responsibilities:

• Design, develop, review educational materials including lesson plans, online courses, manuals, and other educational resources focused on transitional justice. 
• Engage in the development of data collection tools required to conduct research and needs assessment for transitional justice trainings. 
• Conduct research and needs assessment using appropriate tools that will be developed for this project, write research and assessment reports.
• Design, develop, review educational materials including lesson plans, online courses, manuals, and other educational resources focused on transitional justice for different stakeholders including state bodies, civil society organizations (CSOs), and religious and community leaders ensuring that research and needs assessment findings inform the development of the transitional justice training materials. 
• Develop promotional, advocacy and awareness raising materials on transitional justice.
• Conduct research and identify means to deliver transitional justice trainings including organizing workshops, seminars, conferences, etc. 
• Deliver transitional justice trainings for identified groups using the developed materials and resources, and within the contract period.   
• Implement relevant tools, methodologies, and materials prepared by HRED’s curriculum design & material development team. 
• Work closely with HRED’s training needs assessment, curriculum design & material development, and human rights education delivery teams to improve the content development project work and ensure that the required quality standards are met. 
• Collaborate with and report to the Office of the Chief Commissioner (OCC) throughout the entire process of designing and implementing trainings on transitional justice, including research and needs assessment, material development, and training delivery.
• Participate in relevant working group/committee and staff meetings.
• Submit regular reports on the progress of deliverables to the reporting manager and other relevant staff.
• Conduct summative evaluation and prepare training proceedings or reports following trainings.  
• Perform other related duties as assigned by the directors. 

Qualifications and Experience:

Qualification and Experience

Purpose of the Job

To support the office of the chief commissioner  on transitional justice (TJ), particularly in capacity building activities, monitoring work, support to victims, research, and advocacy and sensitization to ensure that the TJ process is human rights compliant, inclusive, participatory, and victim-centered. 

Main Duties and Responsibilities Include:

• Support EHRC in the execution of its work and mandate on TJ;
• Assist in monitoring implementation of the TJ process and in documentation and reporting;
• Support EHRC’s work to ensure a victim-centered TJ process including documenting victims' needs, concerns, and priorities to ensure it is reflected in the TJ process; 
• Conduct research and draft reports on various areas as required;
• Provide program and administrative support to ensure the efficient operation of the department;
• Draft concept notes and agendas for meetings, prepare briefing material and presentations as needed to support the Director and the team; 
• Assist EHRC in preparing communication and information materials such as tools, explainers, videos, and translated material to facilitate advocacy and sensitization work on transitional justice targeting different stakeholders; 
• Provide comprehensive operational support, including drafting concept notes, preparing agendas and presentations, preparing briefing materials, taking minutes, translating documents as required; 
• Monitor and report on the progress, challenges, and successes in ensuring that the TJ process is human rights compliant; and 
• Support OCC in its other functions and Perform other duties as required and assigned by the Chief Commissioner or the Director of OCC 

Qualifications and Experience: